SAFE

Terms of service and sale

Last updated: October 2026

These terms

They govern the use of SAFE (the website online-safevault.com and the Safe app) and the SAFE Pro subscription. Creating an account means accepting them. Publisher: see the legal notice.

The service

SAFE is an end-to-end encrypted vault for passwords, bank cards, notes, files and keys. The free plan includes every core feature and 15 MB of encrypted file storage. SAFE Pro adds unlimited file storage. Each file is limited to 25 MB.

Your account

Give a valid email address and keep your sign-in details to yourself. You are responsible for what happens under your account. SAFE is for personal use; it is not meant for children under 15 without a parent's agreement.

Vault passwords and recovery keys

Your vaults are encrypted with keys we never see. We cannot reset a vault password or recover a vault. If you lose both the vault password or code and its recovery key, the vault is lost for good. Keep your recovery keys safe, for example on the emergency kit in Settings.

SAFE Pro: price and payment

  • SAFE Pro costs €3.99 per month. The price shown before you pay is the price you pay.
  • On the website, payment is by card through Stripe. In the iPhone app, when available, payment goes through Apple and Apple's terms apply to the billing.
  • The subscription renews every month until you cancel it.

Cancelling

Cancel at any time from Account, Manage subscription (or from your Apple account for a subscription bought in the app). Pro stays active until the end of the month already paid, then the account returns to the free plan. Cancelling never deletes your data; above the free limit you can still open and download your files, but not add new ones.

Right of withdrawal

You may withdraw within 14 days of subscribing, without giving a reason, by writing to contact@online-safevault.com. By subscribing you ask for Pro to start at once; if you withdraw, you pay only for the days used and the rest is refunded within 14 days. For a subscription bought through Apple, the refund is requested from Apple.

Acceptable use

Use SAFE lawfully. Do not store illegal content, do not try to break the service, its security or other people's accounts, and do not use it to send spam through shared links.

Availability and backups

We work to keep SAFE available and secure, but cannot promise it will never be interrupted, for example for maintenance. Because we cannot read your data, we cannot repair it either: export a backup from time to time (Settings, Your data).

Liability

We are liable for harm caused by our own failure to meet these terms, within the limits allowed by law. We are not liable for loss caused by a lost vault password or recovery key, by your device, or by use contrary to these terms. Nothing here removes the rights consumer law gives you.

Ending the account

You can delete your account and all its data at any time from Account. We may suspend or close an account after a serious breach of these terms, after telling you why, except where the law or security requires immediate action.

Changes

These terms may change. You will be told in the app or by email at least 30 days before an important change applies to you. If you do not agree, you can cancel and delete your account.

iPhone app

For the app from the App Store, Apple's standard licence agreement (Licensed Application End User License Agreement) also applies. Apple is not a party to these terms and is not responsible for the app or its support.

Disputes

  • Write to contact@online-safevault.com first: most problems are solved this way.
  • If no solution is found, as a consumer you may refer the dispute free of charge to a consumer mediator (French Consumer Code, article L612-1).
  • These terms are governed by French law. As a consumer you keep the protection of the law of the country where you live, and may go to the courts there.